call distributor

IT glossary of terms, acronyms and abbreviations. . 2015.

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  • Automatic call distributor — In telephony, an Automatic Call Distributor (ACD), also known as Automated Call Distribution, is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony… …   Wikipedia

  • automatic call distributor — (ACD)    A device that attaches to a telephone system to connect incoming calls to a given extension or any free extension without operator intervention …   IT glossary of terms, acronyms and abbreviations

  • uniform call distributor —    (UCD)    A device located at the telephone office or in a PBX that distributes incoming calls evenly among individuals …   IT glossary of terms, acronyms and abbreviations

  • Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

  • call distribution —    See uniform call distributor …   IT glossary of terms, acronyms and abbreviations

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